REFUND POLICY

RETURN FOR REFUND OR EXCHANGE 

​

For USA PURCHASES ONLY lapassarella.com offers a 30-day satisfaction guarantee on regularly priced items only. All products in an order made using a coupon code, including those for a free product, are not eligible for return. If you are unsatisfied with your regularly priced purchase from lapassarella.com for any reason within 30 days of your original purchase date, you may return the product unused, and the product must be unopened in the original package. You will receive a refund of the purchase price, less the original shipping fees.  

Please note that we monitor return activity, and we reserve the right to limit returns for refunds. 

We regret that unless a shipping error was made by lapassarella.com, we are unable to refund your original shipping costs, if applicable.  We are unable to accept returns COD. 

Examples of shipping errors include shipment of incorrect product, or the product was unusable due to damage incurred during shipping.

 

La Passarella LLC does not currently offer exchanges or refunds for any orders from Canada and International destinations.

 

If you are unsatisfied with our product, we recommend you contact us with your concerns we will try to answer you within 24 to 48 hours (about 2 days). We will then issue a refund after the returned goods are received, inspected and processed. We do not cover the cost of shipping back the product unless the return is due to a qualifying damage or warehouse error.   

To complete your return, we require a receipt or proof of purchase from lapassarella.com. Products purchased from other retailers or other e-commerce sites may not be returned to lapassarella.com if they are La Passarella and Lóa Makeup and Skincare branded products, and will not be credited back, or returned to you. The original retailer must be contacted, and their terms and conditions will apply.